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Privacy Policy

A legal disclaimer

NewCare Group Pty Ltd, ABN 90 091 469 420
Website: www.newcare.com.au
Last updated: 13 October 2026

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1. Introduction

NewCare Group Pty Ltd (“NewCare”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, engage our services or otherwise interact with our business.

We aim to manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy laws, where they apply to our activities.

By using our website or engaging with us, you acknowledge that your personal information may be handled as described in this Privacy Policy.

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2. What personal information do we collect?

The type of personal information we collect depends on how you interact with us and the services we provide.

This may include:

  • Contact information: your name, business name, job title, email address, telephone number and business address.

  • Business information: details about your organisation, industry, workplace, insurance arrangements and the services you require.

  • Employment and claims information: where relevant to our services, information relating to workplace injuries, workers’ compensation claims, return-to-work arrangements, workplace incidents and employment matters.

  • Sensitive information: where necessary and lawfully collected, information such as health information, medical reports, rehabilitation information and other sensitive information relevant to managing a workplace injury or claim.

  • Communication records: enquiries, correspondence, meeting notes, feedback and other information you provide when communicating with us.

  • Website and technical information: information such as your IP address, browser type, device information, pages visited and general website usage data, where collected through website technologies.

We do not seek to collect more personal information than is reasonably necessary for our business activities.

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3. How do we collect personal information?

We may collect personal information directly from you when you:

  • Contact us by telephone, email or other communication channels.

  • Request a quotation or engage our services.

  • Participate in meetings or consultations with our team.

  • Request information from us.

In providing our services, we may also receive personal information from third parties, including our clients, employers, employees, insurers, workers’ compensation authorities, medical and rehabilitation practitioners, legal representatives and other relevant service providers.

We may collect technical information automatically through our website, including through cookies and similar technologies, where applicable.

Where we receive personal information from another source, we will handle it in accordance with applicable privacy requirements.

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4. Why do we collect and use personal information?

We collect, hold, use and disclose personal information for purposes connected with our business, including to:

  • Respond to enquiries and provide information about our services.

  • Prepare proposals, quotations and service agreements.

  • Provide workers’ compensation, claims management, workplace health and safety and related consulting services.

  • Assist clients with workplace injury management, claims reviews, return-to-work processes and associated matters.

  • Communicate with clients, employees, insurers and other relevant stakeholders where authorised and necessary.

  • Manage our business operations, administration, billing and client relationships.

  • Improve our website, services and customer experience.

  • Send business updates or marketing communications where permitted by law.

  • Meet our contractual, legal and regulatory obligations.

  • Protect our rights, property, systems and business interests.

We will not use or disclose personal information for an unrelated purpose unless permitted or required by law or otherwise authorised.

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5. Sensitive information and health information

Due to the nature of our services, NewCare Group Pty Ltd may handle sensitive information, including health information relating to workplace injuries and workers’ compensation claims.

We recognise that this information requires particular care.

We will only collect, use or disclose sensitive information where permitted by applicable law and, where required, with the individual’s consent or another lawful basis.

Sensitive information will only be accessed or shared to the extent reasonably necessary for the relevant service, claim, workplace matter or other authorised purpose.

Where appropriate, we encourage individuals to provide sensitive information through secure communication channels rather than general website enquiry forms.

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6. When do we disclose personal information?

We may disclose personal information where reasonably necessary for our business activities and permitted by law.

Depending on the services we provide, recipients may include:

  • Our clients and their authorised representatives.

  • Employers, insurers and workers’ compensation authorities.

  • Medical practitioners, rehabilitation providers and other professionals involved in a claim or workplace matter.

  • Legal advisers, accountants, consultants and other professional advisers.

  • IT providers, website hosting providers, cloud storage providers and other service providers who support our operations.

  • Government agencies, regulators, courts or other parties where disclosure is required or authorised by law.

We take reasonable steps to ensure that disclosures are appropriate to the purpose for which the information was collected and are made in accordance with applicable privacy obligations.

We do not sell personal information to third parties.

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7. Overseas disclosure

Some third-party technology, website hosting, cloud storage or business service providers may store or process information outside Australia.

Where this occurs, personal information may be disclosed to overseas recipients, depending on the services and systems we use.

We will take reasonable steps to identify relevant overseas disclosures and comply with applicable legal requirements, including those relating to cross-border disclosure of personal information.

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8. Cookies and website analytics

Our website may use cookies, analytics tools and similar technologies to support website functionality, understand visitor behaviour and improve the performance of our website.

These technologies may collect information such as your IP address, browser type, pages viewed, time spent on the website and referral source.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by law, we will seek consent for relevant tracking technologies.

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9. Direct marketing

We may use your contact details to provide information about our services, industry developments or other business updates that may be relevant to you.

We will conduct direct marketing in accordance with applicable privacy and marketing laws.

You can opt out of receiving marketing communications at any time by using the unsubscribe facility provided or contacting us directly.

We will action opt-out requests within the timeframe required by law. We may continue to send service-related or administrative communications where appropriate.

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10. How do we store and protect personal information?

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the nature of the information, these measures may include:

  • Access controls and appropriate authorisation procedures.

  • Password protection and other security measures.

  • Secure electronic storage and handling procedures.

  • Limiting access to individuals who require the information for legitimate business purposes.

  • Using reputable third-party service providers and reviewing relevant security arrangements.

  • Secure disposal or de-identification of information when it is no longer required, subject to applicable retention obligations.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee the security of information transmitted over the internet.

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11. How long do we retain personal information?

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, meet contractual obligations and comply with applicable legal and regulatory requirements.

The retention period will depend on the type of information and the circumstances in which it was collected.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.

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12. Accessing and correcting your personal information

You may request access to personal information we hold about you and request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details set out below.

We may need to verify your identity before responding. We will respond to requests within a reasonable period and in accordance with applicable law.

In certain circumstances, we may be permitted to refuse access or correction. If this occurs, we will explain our decision where required by law.

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13. Privacy complaints

If you believe NewCare Group Pty Ltd has handled your personal information inappropriately or breached an applicable privacy law, we encourage you to contact us so we can investigate your concerns.

Please provide details of your concern and any relevant information that may assist our investigation.

We will acknowledge and assess your complaint, investigate the circumstances and respond within a reasonable period.

If you are not satisfied with our response, and the matter falls within the relevant authority’s jurisdiction, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

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14. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

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15. Data breaches

We take reasonable steps to prevent and respond to suspected data breaches involving personal information.

Where a data breach occurs, we will investigate and take appropriate steps to contain and address the incident.

If NewCare Group Pty Ltd is subject to the Notifiable Data Breaches scheme and an eligible data breach occurs, we will comply with the applicable notification requirements, including notifying affected individuals and the OAIC where required by law.

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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality or legal obligations.

The latest version will be published on our website, together with the date it was last updated.

We encourage you to review this Privacy Policy periodically.

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17. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:

NewCare Group Pty Ltd

Email: steve@newcare.com.au

Telephone: 0418 998 106

Postal address: PO Box 79, Yarraville VIC 3013

Please mark privacy-related correspondence for the attention of the person responsible for privacy matters.

 

This Privacy Policy is intended to explain NewCare’s approach to privacy and should be read alongside any applicable collection notices, service agreements and other relevant privacy documentation.

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